When you go shopping you always start with an idea of what you would like. Is it a pair of trousers for your son? A special dress for your daughter? Have you seen clothes from a particular designer and want to know what else they make? Shopping at Jelli is no different.
Please take a look at our sizing chart. It is extremely useful. You will see that European sizes tend to be smaller than South African sizes so a bigger size may be just right. If you are unsure, our fashion advisors will help you. Drop them an email using our Contact Form.
All the sizes and colours we offer for an item are shown. If you cannot see the size you would like, no promises, but we may just be able to get it, so please use the Contact Form and we'll do our best to source it for you.
This website has the relevant pictures and information about each item, but if you have any further questions, please contact us and we'll do our best to help you.
No, we do not print catalogues. Our new products are added so frequently during the year that it becomes impractical for us, However, you can see some of our latest products by viewing our Facebook or Twitter pages or by subscribing to our newsletter.
We do our best to make sure that we have stock of every item on our website. We update it daily. But, as you can imagine, every once in awhile, despite our best efforts, something simply won't be available. It doesn't happen often, but we'll contact you as soon as possible to let you know. It goes without saying, you won't pay for something you don't receive!
A lot of people like to give Jelli clothing or toys as a gift. We love that, so we've made it simple. Just to remember to click the Gift box when you check out. That's all you do! We'll wrap your order specially and we'll make sure your delivery note has no prices on it.
No. You are more than welcome to purchase a single item even a pair of baby socks. We are happy to deliver anything you order, even a single item, no matter how small.
You can place an order from anywhere in the world, but at this stage Jelli only delivers to selected addresses within South Africa.
Of course you can. Some people prefer to do deal with Jelli that way. It has a more personal, reassuring touch. Call our customer service team on 011 447 4744 (or +27 11 447 4744 from abroad) and they'll place your order for you.
Yes, it most certainly is. We're very proud of our flagship store located in Hutton Court, Jan Smuts Avenue, Hyde Park, Johannesburg. The phone number is 011 447 4744.
You can contact our customer service team by phoning us on 011 447 4744 (or +27 11 447 4744 from abroad) or by using the Contact Form on this website. We'll respond to your enquiry within 1 working day. Please make sure you leave your phone number on the form if you want us to call you back.
Please give us any feedback you might have, positive or negative. We love to know what we're doing right, what we need to fix or what we're doing wrong! We are grateful to the people who help us make Jelli special. Use our Contact Form on this website or get in touch via our Facebook page.
If you have a complaint, please contact us through our Contact Form. We'll deal with your complaint quickly and find the most appropriate solution.
You can pay for your order using any major credit card: Visa, Visa Electron, MasterCard, Maestro and American Express. We also accept most Debit Cards. We do not apply additional charges for your credit card payment.
The price you see online is the price that you will be charged when your order is fulfilled. All your purchases and delivery costs are subject to 14% VAT. The total amount you will be charged, as indicated at your checkout, is inclusive of all VAT. A detailed VAT invoice can be supplied on request.
Where applicable, the price of the item is calculated with promotional discounts applied when you check out.
Your credit card will be charged when you place your order.
Please contact us and we'll do what we can to help you.
Jelli charges in South African Rand (ZAR). If you are shopping from outside South Africa, your card company will convert the cost into your local currency.
Yes. Our payment processor accepts non-South African credit cards. You will be billed with the equivalent value in your currency.
No, Jelli.co.za is setup to take card payments only at this time
No, unfortunately, we don't accept cash or cheques on delivery.
We deliver to the major metropolitan areas: Bloemfontein, Cape Town, Durban, East London, Franschhoek, George, Johannesburg, Knysna, Paarl, Pietermaritzburg, Plettenberg Bay, Port Elizabeth, Pretoria, Somerset West, and Wellington.
In general, our fees are between R50 and R95. The cost of your delivery is determined by your address and the number of items you have ordered. We may offer free delivery for customers who spend more than a specified amount on their orders.
To see a detailed list of prices, please download our Courier Matrix (PDF).
Naturally, you will want to receive your order as soon as possible. Officially verified orders will be dispatched from Jelli within 1 day. That means, in effect, that your order will be dispatched the day you order or the next working day.
In general, all Jelli items are available for next-day delivery, but understandably, it all depends on the size and contents of your order and your delivery location. We're as keen as you are for you to enjoy your purchase.
If you live in the Northern Suburbs of Johannesburg we can arrange same-day delivery. For other cities around South African, please do contact us if you would like your order immediately. No promises, but we can sometimes arrange a special delivery with our courier company. To arrange this please contact us on 011 447 4744.
Yes, you can with pleasure if you are able to collect it from our store in Hyde Park, Johannesburg.
Yes, we can. All we ask is that you provide us with a valid phone number. We will then dispatch your order via Speed Services using their Counter-to-Counter service. You will need to provide your signature and ID document when you collect from your Post Office Box.
We will try to arrange for an alternative delivery option with you there and then. We reserve the right to charge you an additional delivery fee if we cannot do this and need to deliver at another date and time.
No, unfortunately we are unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable address when you place your order.
Our system sends you an automatic email when your order has been dispatched. If it is being delivered with our courier company, you will be also be emailed a tracking number and you will then be able to track your order on the courier's website.
First, please check the Junk folder of your mailbox the confirmation e-mail may have been classified as spam. If it isn't there, please check the e-mail address you gave us by logging onto 'My Account'. If you are unable to log on, please contact us and we will take care of the situation.
Please contact us immediately. We will investigate what's going on and get back to you.
Please contact us immediately. You delivery invoice should reflect exactly what is being delivered. We will investigate what's missing and get back to you.
We are working on a facility for international deliveries. Please contact our customer services department to arrange this. If your order is to be shipped to an address outside South Africa, it may be subject to local taxes, import duties or customs charges. You are responsible for paying for these costs when your order arrives and needs to be cleared through customs.
Every order is most important to us. We'll carefully wrap it in tissue paper and protect it in a waterproof delivery bag.
It is so nice to receive a gift with a special message, so we've made it possible to choose a card to accompany your gift. Tell us what message you would like (up to 500 words) and we'll handwrite it on your card. We charge R20.00 for this service.
Of course we can. Only with pleasure. We have a special gift wrapping service. Whether your order is for you or a gift for someone else, you can make sure it arrives in a beautiful gift box with a special card. We'll include a handwritten message on the card up to 500 words. We charge R50.00 for this special Jelli service to cover packaging and handling.
No, Jelli.co.za is setup to take card payments only at this time
We would like you to be happy with your purchase. If for any reason you're not, you may return them to our Hyde Park store within 10 days of purchase. We'll give you a full refund, replacement or exchange, provided you have the original tax invoice and the items are in a saleable condition. Should you not have an invoice, we will be happy to exchange your purchase at the current system price.
Your refund will be credited to your payment card as specified on your proof of purchase. If you are returning or exchanging a gift, you will be refunded via a Jelli gift card. Please note that we cannot make cash refunds for items purchased online.